Job Overview:
We are seeking a highly skilled Operations Specialist to join our team. In this role, you will be responsible for monitoring ongoing deliveries and assisting delivery drivers and shippers via phone and live chat.
This is an exciting opportunity for individuals who possess strong communication skills and a passion for ensuring seamless delivery operations.
About the Job:
* You will work closely with delivery drivers and shippers to resolve any issues that may arise during delivery.
* Proficiency in English is required as well as the ability to work based on Eastern US time zone (EDT).
* You should have experience in logistics, courier operations, call center, or customer support.
What We Are Looking For:
1. Excellent communication and problem-solving skills
2. Ability to work independently and as part of a team
3. Strong organizational and time management skills
Key Responsibilities:
* Monitoring deliveries and addressing any concerns or issues that may arise
* Assisting delivery drivers and shippers over the phone and live chat
* Collaborating with internal teams to ensure smooth delivery operations
Benefits:
* Competitive salary
* Ongoing training and development opportunities
* A dynamic and supportive work environment