Job Title: Business Development Manager
About This Role
This role involves building strong relationships with senior-level customers to drive business growth through strategic account planning and customer success strategies.
Key Responsibilities
* Develop Strategic Account Plans: Create customized plans that expand the relationship and promote growth, aligning with customer goals and objectives.
* Drive Cross-Functional Collaboration: Foster collaboration across teams to accelerate adoption and value of current and future solutions.
* Pursue Expansion Opportunities: Identify and pursue opportunities for expansion aligned with customer goals.
* Create Trusted Partnerships: Develop trusted partnerships that result in engaged, customer advocates.
* Lead Executive Level Engagements: Lead executive-level engagements focused on value creation, guiding customers towards achieving their business objectives.
* Define and Execute a Renewal Strategy: Develop a comprehensive renewal strategy that promotes growth and mitigates risk.
* Promote Operational Excellence: Drive operational excellence in portfolio, account, and team management.
The Customer Success Manager plays a vital role in guiding our customers towards achieving their business objectives. With a strong focus on customer engagement and retention, this individual will be responsible for developing and executing comprehensive account plans that drive growth and increase customer satisfaction.
In this role, you will have the opportunity to develop deep relationships with senior-level customers, drive business growth through strategic account planning and customer success strategies, and create trusted partnerships that result in engaged, customer advocates.
Responsibilities
* Develop strategic account plans that expand the relationship and promote growth
* Drive cross-functional collaboration to accelerate adoption and value of current and future solutions
* Identify and pursue expansion opportunities aligned to customer goals
* Create trusted partnerships that result in engaged, customer advocates
* Lead executive level engagements focused on value creation
* Define and execute a renewal strategy that promotes growth and mitigates risk
* Promote operational excellence in portfolio, account and team management