Job Summary
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We are seeking a detail-oriented and process-driven professional to join our Case Management team. The ideal candidate will assist with the evolution of our fraud case intake and resolution platform, helping to streamline fraud signals across departments and improve operational workflows.
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* Assist with the intake tagging and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support the creation and refinement of standard operating procedures (SOPs) for fraud and marketing workflows;
* Collaborate with Fraud Operations Decision Science and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
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About You
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* Pursuing a degree in Business Analytics Finance Information Systems Criminal Justice or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira Confluence and Excel;
* Curious about fraud prevention financial crimes and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
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What We Offer
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* A paid internship opportunity;
* A 30-hour work week Monday–Friday;
* Hands-on experience with a global company;
* Mentorship professional development and networking opportunities.