About UsFullstack Academy is America's preeminent tech-training bootcamp. From coding to Ai, and cyber security to data analytics, we offer comprehensive and immersive online programs that have helped thousands of professionals launch their careers in the most vibrant sectors of today's economy."Fullstack Academy has been a life-changing experience" is something we hear often and the reason why we come to work everyday. We’re looking for a part-time Instructor to help transform the lives of our students, and through them, their communities and economies.RoleABOUT THE ROLEThe Manager of Instructional Teams, reporting to the Director of Student Experience and Success, is responsible for overseeing the learner experience while supporting the instructional staff in delivering high-quality instruction. The role supports student progress and drives retention by monitoring cohort health metrics, managing transfers and dismissals, and ensuring compliance with company policies and regulations. The Manager of Instructional Teams provides ongoing coaching and evaluation for instructors, supervises Learner Experience Managers and the Manager of Curriculum, and partners with HR and recruiting on faculty hiring, onboarding, and staffing. By managing instructional resources, maintaining SOPs, and supporting curriculum updates, the Manager of Instructional Teams ensures academic operations run efficiently and consistently. This leadership role plays a critical part in strengthening teaching effectiveness, supporting instructional staff, and enhancing the overall student experience.This role is full-time and remote. Please note: the ability to flex hours is critical in supporting instructional team members and will be an expectation of the person in this role.ResponsibilitiesEnsure an exceptional student experience by supporting student progress, accessibility, and overall successOversee student experience by monitoring progress and retention, implementing strategies for improvementManage student transfers, withdrawals, and dismissals in accordance with company policiesServe as a point of escalation for student concerns and resolutionsDevelop student accommodation plans, ensuring alignment of practices with ADA requirementsMonitor cohort health metrics, analyzing both qualitative and quantitative feedback to measure overall student experienceDesign and implement strategies to improve NPS, retention, and instructional qualityLead and support instructional staff to strengthen teaching effectiveness, ensure compliance, and maintain high instructional qualityEvaluate instructors on a regular cadence, providing coaching and feedback for continuous improvementCollaborate with recruiting and human resources on hiring, onboarding, and management of instructional team membersOversee cohort staffing and coverage, ensuring compliance with regulations, including adequate substitute supportSupervise a team of Learner Experience Managers, supporting their day-to-day operationsOversee program alignment, instructional delivery, and operational effectiveness to ensure consistency and quality across all cohortsLiaise between Finance and Learner Experience teams to improve retention outcomesCollaborate with the curriculum team to update courses with new iterations based on learner and staff feedbackSupervise the Manager of Curriculum, aligning tasks with student needsCollaborate with Enrollment and Career Success teams to ensure seamless student transitionsManage instructional costs by monitoring resource and staffing allocationsUpdate and maintain Standard Operating Procedures (SOPs) for instructional teams and develop additional SOPs when neededQualificationsYou're a great candidate if you have:1 year of experience in a technical field- web development, data analytics, cybersecurity, or teaching technologyProficient in using learning management systems, electronic resources, and emerging academic technologies2+ years of experience in education, teaching, instructional coaching, academic operations, or learning and development, specifically supporting instructors or trainers to drive learner success, managing projects, and hiring new team membersBachelor's degree required. Master's Degree preferredExperience with onboarding and building effective teamsThrive in an ever-changing environment and can effectively lead a team through changesExperience working remotely and teaching or training in an online environmentStrong sense of ownership and a "whatever-it-takes" attitudeA strong growth mindsetProject management and organizational skillsCommunication skills (verbal and written), presentation skills, and computer skillsAbility to maintain confidentiality of informationCompensationThe expected compensation for this role is $80,000 to $85,000 OTE plus benefits. Final offer amounts will be determined based on a candidate’s individual experience, skills, and qualifications.
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