Job Title: IT Support Analyst Contract 3M
The ideal candidate will provide remote computer and IT system support for employees in Brazil. They must have excellent customer service and problem-solving skills.
Key characteristics include a process-orientated mindset and efficiency working individually as well as part of a larger team.
Technical knowledge on a wide range of technology and adaptability to handle a variety of technical issues are essential.
A highly motivated and self-reliant individual with a desire to continuously improve their skills is required.
* Analyze issues and formulate solutions
* Troubleshoot system, application, and hardware issues
* Ensure customers are updated on ticket progress
* Work remotely with customers to solve problems
* Utilize internal IT Knowledge Base to find solutions to known issues
* Use external information to research and resolve issues when needed
* Consistently update the ticket tracking system with status and fixes
* Properly escalate issues to necessary parties as required
Associate's Degree students preferably in Information Systems or equivalent programs, or proven track records of IT experience are required.
Desired qualifications and skills include delivering IT solutions within corporate environments, experience working in mixed Mac and Windows environments, centrally managed computer environments, and supporting A/V environments (optional).
Benefits:
The role offers a unique opportunity to work in a dynamic environment with opportunities for professional growth and development.
Candidates can expect to work with a diverse range of technologies and systems.
The company values employee well-being and provides a supportive and inclusive work environment.
Opportunities for career advancement and professional development are available.
Others:
The role requires strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
Strong analytical and problem-solving skills are also essential.
Ability to prioritize tasks and manage multiple projects simultaneously is required.