Excellent Account Receivable Specialist Wanted for Oracle ERP Cloud Support Role
Job Description:
We are seeking a seasoned professional to provide high-quality support and operation of the accounts receivable and billing modules of Oracle ERP Cloud. This role is part of a global team, ensuring exceptional service delivery, compliance with regulatory standards, and adherence to ITIL best practices.
Key Responsibilities:
* Operate in the Accounts Receivable, Customers, Invoicing and Payments, and Collections modules.
* Resolve tickets within established deadlines (SLA), collaborating with suppliers and internal teams.
* Support users during monthly accounting close in regions such as LATAM, USA, and APAC.
* Conduct regression testing on quarterly updates to the Oracle SaaS environment.
* Ensure compliance with regulatory requirements and maintain documentation aligned with ITIL standards.
* Lead support operations focusing on quality, communication, and continuous improvement.
* Implement best practices using tools such as ServiceNow and GitLab.
* Interact with Oracle engineering teams and other delivery areas to ensure effective integrations.
Technical Requirements:
• Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing.
• Knowledge in capturing tax documents and integration with Syncro or EDICOM.
• Understanding of Brazilian taxation applied to billing and accounts receivable.
• Experience with Oracle localizations for Brazil (LACLS) and report generation.
• Proficiency in tools such as BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi.
• Clear and objective communication skills in Portuguese and English.
• Proactivity, collaborative work, and results-oriented mindset.
• Experience in at least 3 complete cycles of Oracle Cloud implementation.
• Bachelor's degree in Accounting, Finance, IT, or related field.