Cloud Support Specialist We are seeking a seasoned professional to ensure the smooth operation of Oracle ERP Cloud's accounts receivable and billing modules. As part of our global team, you will be responsible for delivering exceptional service, maintaining SOX compliance, and adhering to ITIL standards.
Key Responsibilities:
* Manage the accounts receivable, customers, invoicing, and payments modules in Oracle ERP Cloud.
* Resolve tickets efficiently within established deadlines (SLA), collaborating with suppliers and internal teams.
* Provide support during the monthly accounting close process for regions including LATAM, USA, and APAC.
* Perform regression testing on quarterly updates to the Oracle SaaS environment.
* Ensure compliance with SOX requirements and maintain relevant documentation aligned with ITIL.
* Lead support operations focusing on quality, communication, and continuous improvement.
* Implement best practices using tools such as ServiceNow and GitLab.
* Collaborate with Oracle engineering teams and other delivery areas to ensure seamless integrations.
Technical Requirements:
* Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing.
* Knowledge of tax document capture and integration with Syncro or EDICOM.
* Understanding of Brazilian taxation applied to billing and accounts receivable.
* Experience with Oracle localizations for Brazil (LACLS) and report generation.
* Proficiency in tools like BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi.
* Clear and objective communication skills in English and Portuguese.
* Proactivity, collaborative work, and results-oriented mindset.
* Experience in at least 3 complete cycles of Oracle Cloud implementation.
* Bachelor's degree in Accounting, Finance, IT, or related field.