**Cloud Support Specialist Role Summary**: We are seeking an experienced Cloud Support Specialist to join our team. The ideal candidate will have a proven track record of delivering exceptional support services in a cloud-based environment.
**Job Description:
1. Serving the Accounts Receivable and Billing Modules:
2. Ensure seamless operation of Oracle ERP Cloud, adhering to SOX compliance and ITIL standards.
3. Key Responsibilities Include:
* Act on the modules: Accounts Receivable, Customers, Invoicing and Payments, Collections
* Resolve tickets within established deadlines (SLA), in partnership with suppliers and internal teams
* Support users during the monthly accounting close in regions such as LATAM, USA, and APAC
* Conduct regression testing on quarterly updates to the Oracle SaaS environment
* Maintain compliance with SOX requirements and document aligned with ITIL
* Lead support operations focusing on quality, communication, and continuous improvement
* Implement best practices using tools such as ServiceNow and GitLab
* Interact with Oracle engineering teams and other delivery areas for effective integrations
Technical Requirements:
* Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing
* Knowledge in capturing tax documents and integration with Syncro or EDICOM
* Understanding of Brazilian taxation applied to billing and accounts receivable
* Experience with Oracle localizations for Brazil (LACLS) and report generation
* Proficiency in tools such as BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi
* Clear and objective communication skills in Portuguese and English
* Proactivity, collaborative work, and results-oriented mindset
* Experience in at least 3 complete cycles of Oracle Cloud implementation
* Bachelor's degree in Accounting, Finance, IT, or related field
What We Offer:
* A dynamic work environment that fosters growth and development
* Ongoing training and professional certification opportunities
* A supportive team dedicated to delivering exceptional customer service
Contact Information:
Email us your resume and cover letter to apply for this exciting opportunity.