Highly motivated and detail-oriented individual sought to join our team in a dynamic role that involves case management. The ideal candidate will assist with the evolution of our fraud case intake and resolution platform, an essential tool for streamlining fraud signals across departments and improving operational workflows.
* Assist with the intake, tagging, and triage of fraud-related case submissions
* Document return materials processes for traceability and evidence handling
* Support the creation and refinement of standard operating procedures (SOPs) for fraud and marketing workflows
* Collaborate with Fraud Operations, Decision Science, and Technical teams to align platform inputs
* Participate in testing and feedback for new platform features
* Help draft reports and identify opportunities for automation and process improvement
About You:
* Pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field
* Demonstrate strong academic performance and attention to detail
* Promote structured processes and operational efficiency
* Comfortable working with tools like Jira, Confluence, and Excel
* Curious about fraud prevention, financial crimes, and enterprise automation
* A proactive communicator with strong English skills
What We Offer:
* A unique opportunity to gain real-world experience and contribute to a global company
* Mentorship and growth opportunities to develop your skills and expertise
* The chance to work on high-impact projects that make a difference