About this role, we are looking for a detail-oriented and process-driven individual to join our Case Management team. The successful candidate will assist in evolving our fraud case intake and resolution platform, an essential tool for streamlining fraud signals across departments and improving operational workflows.
This is a unique opportunity to make a meaningful impact in a global company. You will be part of our Brazil Internship Program, designed to offer real-world experience, mentorship, and growth opportunities for students eager to grow professionally.
The ideal candidate will possess strong academic performance, attention to detail, and a passion for structured processes and operational efficiency. They will also be comfortable working across tools like Jira, Confluence, and Excel, and have a curious approach to fraud prevention, financial crimes, and enterprise automation.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibilities:
* Assist with the intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support the creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement;
Requirements:
* Pursuing a degree in Business Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).