Job Title: Senior Oracle ERP Cloud Support Specialist
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Job Description:
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* The selected professional will play a crucial role in supporting and operating the accounts receivable and billing modules of Oracle ERP Cloud as part of a global team ensuring excellence in service delivery, SOX compliance, and adherence to ITIL standards.
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* Key responsibilities include acting in the modules: Accounts Receivable, Customers, Invoicing and Payments, Collections; resolving tickets within established deadlines (SLA), partnering with suppliers and internal teams; supporting users during monthly accounting close in regions such as LATAM, USA, and APAC;
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* Conducting regression testing on quarterly updates to the Oracle SaaS environment; ensuring compliance with SOX requirements and maintaining documentation aligned with ITIL; leading support operations focusing on quality, communication, and continuous improvement;
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* Implementing best practices using tools such as ServiceNow and GitLab; interacting with Oracle engineering teams and other delivery areas to ensure effective integrations.
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Required Skills and Qualifications:
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* Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing;
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* Knowledge in capturing tax documents and integration with Syncro or EDICOM;
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* Understanding of Brazilian taxation applied to billing and accounts receivable;
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* Experience with Oracle localizations for Brazil (LACLS) and report generation;
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* Proficiency in tools such as BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi;
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* Clear and objective communication skills in Portuguese and English;
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* Proactivity, collaborative work, and results-oriented mindset;
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* Experience in at least 3 complete cycles of Oracle Cloud implementation;
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* Bachelor's degree in Accounting, Finance, IT, or related field.
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Benefits:
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Join our team and take advantage of this opportunity to grow your career in a dynamic and challenging environment.
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