Job Title: Salesforce Business Solutions Specialist
About the Role
We are seeking a highly skilled and motivated individual to join our team as a Salesforce Business Solutions Specialist.
In this role, you will be responsible for gathering and documenting business requirements by engaging with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
You will also map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
Collaborating closely with IT and stakeholders, you will design, configure, and implement Salesforce solutions that align with organizational goals.
Additionally, you will prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
Key Responsibilities:
* Gather and document business requirements
* Map, analyze, and optimize business processes
* Design, configure, and implement Salesforce solutions
* Prepare technical reports, dashboards, and visualizations
* Conduct user acceptance testing (UAT)
* Communicate clearly with business leaders, project managers, developers, and end-users
Requirements
To succeed in this role, you will need:
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management Testing (UAT)
* Business case writing, wireframing, and flow diagrams
* Salesforce configuration and administration
* Basic programming/scripting (Apex, SOQL) is advantageous
Soft Skills
A successful candidate will possess:
Analytical thinking & problem-solving
Effective oral and written communication
Requirement gathering & documentation
Process mapping & diagramming
Stakeholder management & facilitation
Why Join Us?
We offer a dynamic and supportive work environment that fosters growth and innovation. Our team is passionate about delivering exceptional results and making a meaningful impact.