Internship Opportunity
We are seeking a highly detail-oriented and process-driven individual to join our Case Management team.
The successful candidate will assist in the evolution of our fraud case intake and resolution platform, an essential tool for streamlining fraud signals across departments and improving operational workflows.
* Intake tagging and triage of fraud-related case submissions;
* Documentation of return materials processes for traceability and evidence handling;
* Support creation and refinement of Standard Operating Procedures (SOPs) for fraud and marketing workflows;
* Collaboration with Fraud Operations Decision Science and Technical teams to align platform inputs;
* Participation in testing and feedback for new platform features;
* Preparation of reports and identification of opportunities for automation and process improvement.
Requirements
* Pursuing a degree in Business Analytics Finance Information Systems Criminal Justice or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passion for structured processes and operational efficiency;
* Comfortable working across tools like Jira Confluence and Excel;
* Interest in fraud prevention financial crimes and enterprise automation;
* Proactive communication skills with strong English proficiency (written and verbal).
Benefits
* Paid internship opportunity;
* A 30-hour work week Monday–Friday;