Job Overview
We are seeking a highly skilled Operational Specialist to join our team. As an Operational Specialist, you will be responsible for monitoring ongoing deliveries and providing assistance to delivery drivers and shippers via phone and live chat.
About the Role
This is a critical role that requires excellent communication and organizational skills. You will work closely with our delivery drivers and shippers to ensure timely and efficient delivery of packages.
Key Responsibilities
* Monitor ongoing deliveries and provide real-time updates to customers
* Assist delivery drivers and shippers with any issues or concerns they may have
* Communicate effectively with customers to resolve any queries or complaints
Requirements
* English Proficiency: Excellent written and verbal communication skills in English
* Work Schedule: Must be able to work based on Eastern US time zone (EDT)
* Experience: Previous experience in logistics, courier operations, call center or customer support
Benefits
We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
Why Join Us?
At Metrobi, we value our employees and offer a dynamic and supportive work environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.