Job Title: Fraud Case Manager Intern
About the Role: We are seeking a detail-oriented and process-driven intern to join our team. The successful candidate will assist in evolving our fraud case intake and resolution platform, an essential tool for streamlining fraud signals across departments and improving operational workflows.
Responsibilities:
* Assist with intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
Requirements:
* Currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
Why Join Us:
* 30-hour work week (Monday–Friday);
* Hands-on experience with a global company;
* Mentorship, professional development, and networking;
* Follow our internship journey on Instagram; though this is not required.
Diversity & Inclusion: We celebrate diversity and are committed to creating an inclusive environment for all employees.