Case Management Internship
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We're seeking a detail-oriented and process-driven Case Management Intern to join our team. You'll have the opportunity to evolve our fraud case intake and resolution platform, streamlining fraud signals across departments and improving operational workflows.
Your responsibilities will include:
* Assisting with the intake, tagging, and triage of fraud-related case submissions;
* Documenting return materials processes for traceability and evidence handling;
* Supporting the creation and refinement of SOPs for fraud and marketing workflows;
* Collaborating with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participating in testing and feedback for new platform features;
* Helping draft reports and identifying opportunities for automation and process improvement.
Required Skills and Qualifications
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* Pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
Benefits
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* Paid internship;
* 30-hour work week (Monday–Friday);
* Hands-on experience with a global company;
* Mentorship, professional development, and networking;
We celebrate diversity and are committed to creating an inclusive environment for all employees.