Operations Specialist Job Description
About Us
We're a tech startup revolutionizing logistics by connecting people and making delivery seamless.
Role Overview
As an operations specialist, you will be responsible for monitoring ongoing deliveries and assisting drivers and shippers via phone and live chat. You'll collaborate with a dynamic team to provide exceptional customer experiences.
* Key Responsibilities:
* Monitor deliveries and respond to driver/shipping queries
* Provide excellent customer service via phone and live chat
* Collaborate with the team to resolve issues efficiently
Requirements
* Proficiency in English
* Ability to work based on Eastern US time zone (EDT)
* Experience in logistics, courier operations, call center, or customer support