Technical Support Professional
This is a technical support role that involves providing remote assistance to employees with computer and IT system issues.
The ideal candidate will have strong analytical and problem-solving skills, as well as excellent customer service skills.
The role requires the ability to work independently and as part of a team, with a focus on providing efficient and effective solutions to technical issues.
* Diagnose and resolve technical issues related to hardware, software, and network systems.
* Provide expert-level technical support via phone, email, and remote desktop sessions.
* Collaborate with internal teams to identify and implement process improvements.
* Stay up-to-date with the latest technology trends and advancements in the field.
* Develop and maintain documentation for technical processes and procedures.
To succeed in this role, you should have:
A degree in Computer Science or a related field, or equivalent experience in IT support.
Experience working in a mixed Mac and Windows environment.
Strong communication and interpersonal skills.
Familiarity with IT service management tools and technologies.