We are seeking a highly skilled Business Analyst to join our team.
The ideal candidate will have in-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management, as well as business case writing, wireframing and flow diagrams.
Responsibilities will include gathering and documenting business requirements, business process analysis, solution design and configuration, data analysis and reporting, testing and training, stakeholder collaboration and continuous improvement. The successful candidate will possess strong analytical thinking and problem-solving skills, effective oral and written communication skills, requirement gathering and documentation skills, process mapping and diagramming skills and stakeholder management and facilitation skills.
* Gather and document business requirements: Engage with stakeholders to elicit, clarify and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: Map, analyze and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* BASIC programming/scripting (Apex, SOQL) is advantageous.
We offer competitive compensation and benefits package. If you are passionate about technology and looking for a challenging role, we encourage you to apply.