Key Responsibilities * Install, configure, and maintain computer hardware, software, systems, and networks for all employees. * Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices. Required Skills & Qualifications * A working level of spoken and written English * Proven experience in IT support, systems administration, or a similar role. * Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365). * Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly. * Experience with endpoint management, SaaS administration, and automation tools. * Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response. * Excellent interpersonal and communication skills; ability to train and support non-technical users. * Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications). Key Responsibilities