We are seeking a professional to join our team as an Operational Specialist. This role is perfect for individuals who thrive in fast-paced environments and are passionate about providing exceptional customer service.
About the Role
As an Operational Specialist, you will be responsible for assisting delivery drivers and shippers over the phone and live chat. You will ensure smooth courier services by monitoring ongoing deliveries and troubleshooting issues efficiently. Your primary goal will be to provide excellent customer support and resolve any issues that may arise during the delivery process.
Key Requirements
To succeed in this role, you will need to possess the following skills and qualifications:
* Proficiency in English language
* Ability to work based on the Eastern US time zone (EDT)
* Experience in logistics, courier operations, call centers or customer support
Why Choose Us?
Our company offers a dynamic and supportive work environment where you can grow and develop your skills. As an Operational Specialist, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service. Our company prides itself on its commitment to excellence and innovation, and we are always looking for talented individuals who share these values.