About us
We are seeking an experienced Key Account Manager to join our team in Brazil's financial market.
Our ideal candidate will have strong account management experience, excellent communication skills, and a proven ability to build lasting client relationships.
Main Responsibilities:
* Maintain and Strengthen Client Relationships: Ensure exceptional service for our key customer through regular communication, on-premise support, and seamless coordination between their technical team and ours.
* Expand Market Presence: Engage with 20+ identified financial institutions in Brazil, aiming to onboard new clients over time.
Client Relationship Management:
* Serve as the main point of contact for the existing customer.
* Conduct regular calls to facilitate effective communication.
* Monitor client satisfaction and address concerns proactively.
New Business Development:
* Build on the foundation established by the sales team to engage with identified prospects.
* Develop a strategic sales approach to introduce our offerings and emphasize competitive advantages.
* Nurture relationships with potential clients and manage them through the sales pipeline.
Market Insight and Reporting:
* Stay up-to-date on market trends, competitor activities, and regulatory developments in Brazil.
* Provide regular reports on client activities and new business opportunities.
* Share insights to influence broader company strategy.
Requirements:
* Proven experience in account management within the financial technology sector.
* Previous experience working in Brazil is highly desirable.
* Strong technical communication skills.
* Fluency in Portuguese and English; understanding of Brazilian business culture.
* Ability to travel within Brazil for on-site client support.
* Proactive, solution-oriented mindset.
Potential KPIs:
* Client satisfaction and retention rate.
* Response time to client inquiries.
* New business opportunities generated.
* Revenue growth from the Brazilian market.
Able to work independently and collaboratively within a fast-paced environment. Effective communication and interpersonal skills essential for success in this role.
This role offers the opportunity to make a significant impact on the growth and development of our business in Brazil.