**Job Opportunity: Oracle Fusion Cloud Support Specialist**
We are seeking an experienced professional to join our global team as a senior-level support specialist for the Oracle ERP Cloud platform. This role involves providing high-quality support and operations for the accounts receivable and billing modules, ensuring excellence in service delivery, compliance with regulatory requirements, and adherence to ITIL standards.
The ideal candidate will possess strong technical expertise in Oracle ERP Cloud, including functional experience in Receivables, Customers, Collections, and Billing. They should also have knowledge of capturing tax documents and integration with Syncro or EDICOM, as well as understanding of Brazilian taxation applied to billing and accounts receivable.
In addition to technical skills, we are looking for individuals with excellent communication skills in Portuguese and English, who can effectively interact with Oracle engineering teams and other delivery areas to ensure effective integrations.
Key Responsibilities:
* Support and operate the accounts receivable and billing modules of Oracle ERP Cloud.
* Resolve tickets within established deadlines (SLA), in partnership with suppliers and internal teams.
* Support users during the monthly accounting close in regions such as LATAM, USA, and APAC.
* Conduct regression testing on quarterly updates to the Oracle SaaS environment.
* Maintain compliance with SOX requirements and document processes aligned with ITIL.
Required Skills and Qualifications:
* Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing.
* Knowledge of capturing tax documents and integration with Syncro or EDICOM.
* Understanding of Brazilian taxation applied to billing and accounts receivable.
* Experience with Oracle localizations for Brazil (LACLS) and report generation.
* Proficiency in tools such as BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi.
* Clear and objective communication skills in Portuguese and English.
* Proactivity, collaborative work, and results-oriented mindset.
* Experience in at least 3 complete cycles of Oracle Cloud implementation.
Benefits:
This role offers a unique opportunity to work with a global team, contribute to the success of our organization, and develop your skills and expertise in Oracle ERP Cloud.
What We Offer:
We provide a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.