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Senior Oracle Cloud Support Engineer
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We are seeking an experienced Senior Oracle Cloud Support Engineer to join our global team. As a key member, you will be responsible for supporting and operating the accounts receivable and billing modules of Oracle ERP Cloud.
Main Responsibilities:
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* Support and operate General Accounting (GL), Fixed Assets, and Cash Management modules.
* Resolve incidents and tickets within deadlines in partnership with internal teams and suppliers.
* Provide support during monthly accounting closing in multiple regions (LATAM, USA, APAC).
* Execute regression tests on quarterly updates of the Oracle Cloud SaaS environment.
* Ensure SOX compliance, documentation, and evidence for audits.
* Lead operations and continuous improvements in communication, processes, and support standards.
* Participate in defining and disseminating best practices aligned with ITIL and tools like ServiceNow and GitLab.
* Collaborate with engineering and project teams for successful deployments and integrations.
Requirements:
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* Solid experience in Oracle ERP Cloud in GL, Fixed Assets, and Cash Management modules.
* Minimum 10 years with Oracle ERP and at least 5 years hands-on experience with Oracle Fusion Cloud.
* Participation in at least 3 complete Oracle Cloud implementation projects.
* Familiarity with Oracle localizations (LACLS) and tax requirements in Brazil.
* Experience with tools such as BIP, PL/SQL, FBDI, ADFDi, Web Services (SOAP/REST).
* Accounting knowledge to ensure compliance with financial reporting standards and practices.
* Excellence in written and verbal communication in Portuguese and English.
* Ability to lead teams of 5 to 10 people.
* Collaborative, proactive profile with analytical mindset and results-focused approach.
* Bachelor's degree in Accounting, Finance, IT, or related fields.